Delivery Information

Delivery to Mainland UK, all UK Islands, (including Lewis, Orkney and Shetlands), within one week.

Delivery to France, Holland, Spain, Germany, Italy, Belgium, Portugal, Malta & Cyprus typically takes just over one week.

FREE delivery within the UK on specified products such as stoves glass, stoves rope glue and stoves thermometers.

Stoves Flue pipe and all other items purchased with a stove and in stock are delivered free of charge.

UK Flue Pipe & Ecofan delivery is £10 or FREE with a stove.

Stove Delivery

Mainland UK

£35 for 3/5 working days. (excluding Dunoon).
£65 for next day/expediated delivery.
£100 for specified Saturday delivery.

Scottish Islands

Arran                                   £55
Cumbrae                             £55
Dunoon                               £65
Isle of Bute                          £80
Isle of Lewis                        £80
Shetland                             £120
Orkney                               £120

We do not deliver stoves to the Isle of Skye.

Other UK/Ireland

Northern Ireland                £50
Ireland                               £70
Isle Of Wight                      £77
Isle of Man                         £140

For all the above there is only ONE carriage charge for up to three stoves and usually one carriage charge for stoves and pipework.

Other Europe (approximate prices – email to confirm as carriage varies weekly to mainland Europe)

France approx:

One stove                         £128
Two stoves                       £165

Belgium approx:               £130

Holland approx:               £130
Germany approx:             £130

Spain approx:                   £198

Please email sales@woodburningstoveslimited.com with a note of the area code and town name for an exact carriage quote for stoves to France, Belgium, Holland, Germany, Italy and Spain as prices of diesel and the flunctuation of currency varies from week to week on deliveries to Mainland Europe. 

For all other countries please email sales@woodburningstoveslimited.com for a delivery quote for one or more stoves.

Payments made through SagePay, Paypal and by telephone Credit/Debit Card will be processed and dispatched the same day. Cheque payments are held for seven days to clear. We are unable to process your order or dispatch your wood burning stoves and multi fuel stoves to you without a contact phone number.

Delivery of your Country Kiln

Woodburning Stoves Limited delivers Country Kiln multi fuel stoves and wood burning stoves and log burning stoves to France, Holland, Spain, Germany, Italy, Belgium, Portugal, Malta and Cyprus. In order for us to calculate your carriage cost you will require to inform us of your local area code, town name  and the model of the stove/stoves you wish to purchase.

Delivery to England, Scotland, Ireland & Wales takes approximately 3/5 working days from full payment. Next Day, Specified Time and Saturday deliveries can be arranged although there is a surcharge for those Deliveries. Payments made through Sagepay, Paypal and by telephone Credit/Debit Card will be processed and dispatched the same day. Cheque payments are held for seven days to clear. We are unable to process your order or dispatch your wood burning stoves and multi fuel stoves to you without a daytime contact phone number. If you did not include a daytime contact phone number with your payment please email it to us after reading this letter sales@woodburningstoveslimited.com 

The contract with the courier, which we pass to you, is covered by the standard terms and conditions of the Road Haulage Association. In purchasing from Woodburning Stoves Limited you are accepting the Standard Terms and Conditions of the Road Haulage Association for delivery. The courier will endeavour to deliver within 3/5 working days. Next Day, Saturday and specified time deliveries can be arranged at additional cost, as can two men or transit van deliveries. Our couriers are very obliging, in that, if we can ask nicely for a specified day and time, they try their best to assist. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to an event out with our reasonable control, including but not limited to: acts of God, war, flood, fire, labour disputes, strikes, lockouts, riots, traffic jams, civil commotion, malicious damage, explosion, governmental actions, ferry cancellations due to storm and any other similar events.

The Courier will phone you to arrange a mutually convenient delivery time, if the time suggested does not suit, suggest a time more convenient when you will be available to inspect the stove and sign for the delivery. Delaying a delivery until you are prepared or have more bodies for assistance is never a problem. 

Your wood burning stoves and multi fuel stoves are delivered from Scotland on a tail lift with pallet barrow. All goods/wood burning stoves are fully insured, free of charge, until the point of delivery. At the point of delivery you have the option to cancel your insurance or keep it active, this is Standard Road Haulage Association Terms and Conditions. If you choose not to inspect the goods/wood burning stoves and choose to sign unchecked or sign as having received them in good order, the insurance is cancelled and we do not know where any damage was done i.e. in transit or when dropped or rolled while being carried into a house. Goods not signed for as damaged at the point of delivery will be deemed to have been received in good order and damaged at a later stage. These goods will not be replaced. If no-one meets the courier at the pre-arranged time you will be asked to pay a second delivery charge this is because under Standard Road Haulage Association Terms and Conditions we will be charged for a wasted delivery and charged for a second delivery.

Please inspect your wood burning stoves and multi fuel stoves at delivery. You will require a knife, scissors or rose snips to do this. Your wood burners are in a wooden crate. There are 2 bands  over the crate. Snip these bands and the crate lifts off revealing easily, the full wood burning stove. The Courier HAS to give you time to do this. The contract with the courier has given you a phone call 24 hours minimum notice in advance of delivery unless we have previously agreed the delivery day, delivery by tail lift where the stoves is electronically lowered and wheeled to your first step or garage and a 20 minute time allocation with the courier. Monday to Friday.  If the courier arrives without a tail lift please do not try to lift the wood burners off the truck as you may injure yourself, please send the courier away. Delivery will be re-arranged free of charge, at your convenience, for another day. You are inspecting for any damage that may have happened in transit. The courier will ask for you to sign for your goods. What you are signing says that you have inspected the goods and have received them in good order and at that point the insurance is cancelled. If the courier becomes impatient or will not permit you to inspect your goods when he asks you to sign for the delivery do not sign unchecked, IF YOU SIGN YOUR NAME AND WRITE "COURIER WILL NOT WAIT", this keeps the insurance open and then call us at once. By inspecting for damage you are fully insured for replacement. Insurance is free and, at delivery, is the responsibility of the buyer.

At some delivery addresses, i.e. where turning is tight, there is a low bridge, overhanging trees etc., a tail lift truck may not be able to access the address as they can very large. Please inform us or the courier in advance of such tight turning spaces and any access problems so a smaller tail lift vehicle can be organised for you.  If we or the courier are not informed of access difficulties and the courier arrives and can not gain entry because of an access problem which neither us or the courier have been informed regarding, this may be deemed a wasted delivery charge and a second charge or charge for a transit may be requested so please, if you have an access problem let us or the courier know.

These stoves weigh between 70 to 200 kilos. Please remember this when you are arranging the delivery. Due to Health and Safety Regulations the courier is not expected to lift. The stove will be lowered from the truck by tail-lift and then wheeled to your first step/garage. If you can not lift it inside at delivery, cover it with waterproof sheeting/bin bags until friends or your stove installer arrives to help. Drivers are not permitted into your home.  

For safer transport the stoves travel with legs off, flue connector off and also the top or rear blanking plate off. These are located in the stove body during transport. Many people lighten the lift of the log burner by removing the stove door or the stoves insides. Please do not do this without noting how you are removing them to enable them to be easily replaced. 

All our prices are inclusive of VAT at 20%. Our VAT registration number is GB 852 6947 88. We are happy to provide a VAT invoice at purchase or after by request. We are happy to provide goods with VAT deducted at source for residential customers in the Channel Islands. We happy to provide VAT deducted at source for our regular non-UK trade buyers only.