WELCOME TO WOODBURNING STOVES LIMITED.COM
VAT:
All our prices are inclusive of VAT at 17.5%. Our VAT registration number is GB 852 6947 88. We are happy to provide a VAT invoice at purchase or after by request. We do not provide goods with VAT deducted at source for residential customers in the Channel Islands etc. We happy to provide VAT deducted at source for our regular non-UK trade buyers only.
RETURNS POLICY:
Please inspect your stove goods at delivery. If it is damaged in any way send it back immediately with the delivering courier, then phone us. We will dispatch a replacement to you the following day.
We are so confident of the quality of our products that if any item does not meet your expectations you may notify us that you wish to return it within 7 working days after the day of delivery. All we ask is that it arrives back in the orginal condition. We recommend this includes original packaging, with your name and address in BOLD letters of the outside of the box or crate. Stoves have to put placed back on a pallet for return transport. This should avoid the products being damaged on their return journey. It is the customers responsiblity to take reasonable care of the goods prior to return. We will then issue a full refund minus any carriage charges for the return of the goods. Return charges are billed at cost for a third party uplift by our commercial courier. We apologise that are unable to give refunds on flue lining kits as each liner is cut for the customers individual chimney.
LIABILITY:
Our liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer. Woodburning Stoves Limited shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods.The contract between us shall be governed by the laws of Scotland. Any dispute will be resolved exclusively in the Courts of Scotland.
DELIVERY TO EUROPE:
Woodburning Stoves Limited delivers Country Kiln multi fuel stoves and wood burning stoves and log burning stoves to France, Holland, Spain, Germany, Italy, Belgium, Portugal, Malta and Cyprus takes just over one week. To calculate your carriage cost you will require to know your local area code and the weight of the stove/stoves you wish to purchase. Please click on the link here where you will be asked for your country, the stove weight and your area code or postal code. Our David, the faithful computer wizz kid hidden inside your computer will calculate an exact delivery cost for the stove to your door within seconds.
Delivery to England, Scotland, Ireland & Wales takes approximately 3/5 working days from full payment. Next Day and Saturday deliveries can be arranged although there is a surcharge for Saturday and Next Day Deliveries. Payments made through Securetrading and by Credit/Debit Card will be processed and dispatched the same day. Cheque payments are held for seven days to clear. We are unable to process your order or dispatch your wood burning stoves and multi fuel stoves to you without a contact phone number. If you did not include a daytime contact phone number with your payment please email it to us after reading this letter info@woodburningstoveslimited.com The contract with the courier, which we pass to you, is covered by the standard terms and conditions of the Road Haulage Association. In purchasing from Woodburning Stoves Limited you are accepting the Standard Terms and Conditions of the Road Haulage Association for delivery. The courier will endeavour to deliver within 3/5 days. Next Day, Saturday and specified time deliveries can be arranged at additional cost. Our couriers are very obliging, in that, if we can ask nicely for a specified day and time, they try their best to assist.
Your wood burning stoves and multi fuel stoves are delivered from Scotland on a tail lift with pallet barrow. All goods are fully insured, free of charge, until the point of delivery. At the point of delivery you have the option to cancel your insurance or keep it active, this is Standard Road Haulage Association Terms and Conditions. If you choose not inspect the goods and choose to sign unchecked or sign as having recieved them in good order, the insurance is cancelled and we do not know where the damage was done i.e. in transit or when dropped or rolled while being carried into a house. Goods not signed for as damaged at the point of delivery will be deemed to have been recieved in good order and damaged at a later stage. These goods will not be replaced. If no-one meets the courier at the pre-arranged time you will be asked to pay a second delivery charge this because under Standard Road Haulage Association Terms and Conditions we will be charged a wasted delivery and charged for a second delivery.
The Courier will phone you to tell you exactly when he will deliver your woodburning stoves and multi fuel stoves to you, if the time suggested does not suit, suggest a time more convenient when you will be available to inspect the stove. Delaying a delivery until you are prepared or have more bodies for assistance is never a problem. Our couriers are usually experienced in delivering Country Kiln Stoves and should be able to assist you with this inspection.
Please inspect your wood burning stoves and multi fuel stoves at delivery. You will require a large knife, strong scissors or rose snips to do this as your wood burners are in a wooden crate. There are 4 metal bands over the crate. Snip these bands and the crate lifts off revealing easily, the full stove. The Courier HAS to give you time to do this. The contract with the courier has given you a book in call 24 hours minimum notice in advance of delivery, delivery by tail lift where the stove is electronically lowered and wheeled to your first step or garage and a 20 minute time allocation with the courier. Monday to Friday. If the courier arrives without a tail lift please do not try to lift the wood burners off, send the courier away. Delivery will be re-arranged, at your conveniance, for another day. You are inspecting for any damage that may have happened in transit. The courier will ask for you to sign for your goods. What you are signing says that you have inspected the goods and have received them in good order and at that point the insurance is cancelled. If the courier becomes impatient or will not permit you to inspect your goods when he asks you to sign for the delivery do not sign unchecked, SIGN YOUR NAME AND COURIER WILL NOT WAIT, this keeps the insurance open, then call us at once. By inspecting for damage you are fully insured for replacement. Insurance is free and, at delivery, is the responsibility of the buyer.
If you have ordered flue pipe or additional items with your woodburning stoves make sure during inspection that the pipe and items are present. If not, please mark on the couriers pad that the pipe or item is missing then inform us. Pipe or other items not notified to the courier and marked at delivery as missing will be deemed to have been correctly delivered. Fire cement travels inside the flue pipe. All crates are marked with our Country Kiln trademark and the code number of the stove model.
Please inspect your stove/goods at delivery. If the glass is damage sign "Glass Damaged" and accept the stove, we will have replacement glass to you within two days. If the stoves casting is damaged in any way send it back immediately with the delivering courier, then phone us. We will dispatch a replacement which can be with you the following day if you require this.
We have a "no-abuse" policy, which means that we reserve the right to cancel an order, not to sell goods, or have goods returned at customers cost if customers are abusive to staff. We are not a call centre, we do not conduct ourselves in the manner of a call centre. "It`s nice to be nice" (Scarlet`s granny says).
Best wishes and keep warm wood burning in your hearth. Lang may yer lum reek.
Susan and Tom Bagan.
Telephone 01560 483966 9am-5pm
Email info@woodburningstoveslimited.com (Tom & Sue respond to all emails within 12 hours)
