Terms and Conditions

VAT

All our prices are inclusive of  VAT at 20%. Our VAT registration number is GB 852 6947 88. We are happy to provide a VAT invoice at purchase or after by request. We are happy to provide goods with VAT deducted at source for residential customers in the Channel Islands. We happy to provide VAT deducted at source for our regular non-UK trade buyers only.

RETURNS POLICY

Please inspect your stove/ goods at delivery. If it is damaged in any way send it back immediately with the delivering courier, then phone us. We will dispatch a replacement to you the following day. We are so confident of the quality of our products/ wood burning stoves that if any item does not meet your expectations you may notify us that you wish to return it within 7 working days after the day of delivery. All we ask is that it arrives back in the original condition. We recommend this includes original packaging, with your name and address in BOLD letters of the outside of the box or crate. Wood Burning Stoves have to be placed back on a pallet for return transport. This should avoid the products being damaged on their return journey. It is the customer’s responsibility to take reasonable care of the goods prior to return. We will then issue a full refund minus any carriage charges for the return of the goods. Return charges are billed at cost for third party uplift by our commercial courier. If you fail to return the goods supplied you will be liable for any charges incurred in relation to attempts to collect the stoves. We apologise that we are unable to give refunds on flue lining kits as each liner is cut for the customer’s individual chimney. Similarly, each stove glass order is cut to the template / size ordered by the customer, and as a result refunds cannot be provided in the event that the incorrect size / template is ordered.

INSPECTION OF RETURNED GOODS

We inspect each return to Woodburning Stoves Limited. If goods are reported faulty and returned and found not to be faulty you will be liable for the associated carriage costs.

LIABILITY

Our liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer. Woodburning Stoves Limited shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. The contract between us shall be governed by the laws of Scotland.  Any dispute will be resolved exclusively in the Courts of Scotland.

DELIVERY OF YOUR COUNTRY KILN

Woodburning Stoves Limited delivers Country Kiln multi fuel stoves and wood burning stoves and log burning stoves to France, Holland, Spain, Germany, Italy, Belgium, Portugal, Malta and Cyprus. In order to calculate your carriage cost you will require to know your local area code, town name  and the weight or model of the stove/stoves you wish to purchase.

Delivery to England, Scotland, Ireland & Wales takes approximately 3/5 working days from full payment. Next Day and Saturday deliveries can be arranged although there is a surcharge for Saturday and Next Day Deliveries. Payments made through Securetrading, Paypal and by telephone Credit/Debit Card will be processed and dispatched the same day. Cheque payments are held for seven days to clear. We are unable to process your order or dispatch your wood burning stoves and multi fuel stoves to you without a daytime contact phone number. If you did not include a daytime contact phone number with your payment please email it to us after reading this letter sales@woodburningstoveslimited.com  The contract with the courier, which we pass to you, is covered by the standard terms and conditions of the Road Haulage Association. In purchasing from Woodburning Stoves Limited you are accepting the Standard Terms and Conditions of the Road Haulage Association for delivery. The courier will endeavour to deliver within 3/5 working days. Next Day, Saturday and specified time deliveries can be arranged at additional cost, as can two men or transit van deliveries. Our couriers are very obliging, in that, if we can ask nicely for a specified day and time, they try their best to assist. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to an event out with our reasonable control, including but not limited to: acts of God, war, flood, fire, labour disputes, strikes, lockouts, riots, traffic jams, civil commotion, malicious damage, explosion, governmental actions, ferry cancellations due to storm and any other similar events.

The Courier will phone you to arrange a mutually convenient delivery time, if the time suggested does not suit, suggest a time more convenient when you will be available to inspect the stove. Delaying a delivery until you are prepared or have more bodies for assistance is never a problem. Our couriers are usually experienced in delivering Country Kiln Stoves and should be able to assist you with this inspection. You are welcome to tell us at point of order which day you would like your wood burning stoves delivered, we require three woorking days advance notice unless you require Next Day Delivery. If you organise with us the day of delivery the courier will not then phone as the purpose of the courier phoning is to organise the day of delivery.

Your wood burning stoves and multi fuel stoves are delivered from Scotland on a tail lift with pallet barrow. All goods/wood burning stoves are fully insured, free of charge, until the point of delivery. At the point of delivery you have the option to cancel your insurance or keep it active, this is Standard Road Haulage Association Terms and Conditions. If you choose not to inspect the goods/wood burning stoves and choose to sign unchecked or sign as having received them in good order, the insurance is cancelled and we do not know where the damage was done i.e. in transit or when dropped or rolled while being carried into a house. Goods not signed for as damaged at the point of delivery will be deemed to have been received in good order and damaged at a later stage. These goods will not be replaced. If no-one meets the courier at the pre-arranged time you will be asked to pay a second delivery charge this is because under Standard Road Haulage Association Terms and Conditions we will be charged for a wasted delivery and charged for a second delivery.

Please inspect your stove at delivery. You will require a knife or pair of scissors to do this as your wood burners are in a wooden crate. There are 2 bands over the crate. Snip these bands and the crate lifts off revealing easily, the full stove. The Courier will give you time to do this.

You will be given a book-in call at least 24 hours before delivery, unless you have already specified the delivery day. Delivery is by tail lift, with the stove electronically lowered and wheeled to your first step or garage. You have a 20 minute period with the courier to inspect the logburners.

If the courier arrives without a tail lift please do not try to lift the wood burners off, send the courier away. Delivery will be re-arranged, free of charge, at your convenience, for another day.

You are inspecting for any damage that may have happened in transit. The courier will ask you to sign for your stove. This document says that you have inspected the stove(s) and have received it (or them) in good order and at that point the transit insurance is cancelled.

If the courier becomes impatient or will not permit you to inspect your goods when he asks you to sign for the delivery do not sign the document, then call us at once. By inspecting for damage you are fully insured for replacement. Insurance is free and, following delivery, is the responsibility of the buyer.

If you have ordered stoves flue pipe or additional items with your stove, make sure during inspection that the stove pipe and items are present. If not, please mark on the couriers pad that the pipe or item is missing then inform us. Stove Pipe or other items not notified to the courier at delivery as missing will be deemed to have been correctly delivered. Fire cement travels inside the flue pipe. All crates are marked with our Country Kiln trademark and the code number of the stove model.

If the glass is damaged sign "Glass Damaged" and accept the stove - we will have replacement glass to you within two days. If the stove’s casting is damaged in any way send it back immediately with the delivering courier, then phone us. We will dispatch a replacement which can be with you the following day if required.

Your stoves are delivered from Scotland on a tail lift with pallet barrow. All goods are fully insured, free of charge, until the point of delivery. At the point of delivery you have the option to cancel your insurance or keep it active. If no-one meets the courier at the pre-arranged time you will be asked to pay a second delivery charge. This is because under Standard Road Haulage Association Terms and Conditions we will be charged for a wasted delivery and for a second delivery.

At some delivery addresses (e.g. where turning is tight, there is a low bridge, overhanging trees, etc.) a tail lift truck may not be able to access the address. Please inform us or the courier in advance of such tight turning spaces or any access problems so a smaller tail lift vehicle can be organised for you.  If we or the courier are not informed of access difficulties and the courier arrives and cannot gain access with your goods you will be asked to pay a second delivery charge as under Standard Road Haulage Association Terms and Conditions we will be charged for a wasted delivery and for a second delivery.

All the above helps us keep our stove prices and delivery prices as low as we possibly can, which helps you to heat your home more cost effectively. This also helps keep our carbon emissions as low as we possibly can throughout the delivery process.

ABUSIVE BEHAVIOUR

We reserve the right to cancel an order, not to sell goods, or have goods returned at customers cost if customers are abusive to our staff.